Random Employee Interviews
What we do:
The employee interview portion of the process concludes with random employee interviews of non-management personnel.
Why we do it:
These employees are generally key points of interface with your customers. You know what you expect as regards customer service and your key personnel may know as well! But do the employees who are interacting with your customers daily manifest your vision of superior customer service? We have seen what should have been healthy store operations submarined by failures at the point of customer interface.
The benefit:
Your store has a personality. Through this process, we can help you understand and improve that personality. When your store’s personality improves, your business does as well.
